State Farm® Insurance Agent Bobby Crosswhite Jr

"Bobby's staff is outstanding. I have dealt with three different staff members in that office and all of them have gone above what was expected. Jenn has taken the time to listen to what has changed with my situation and needs and makes great recommendations.They have saved me time and money and that is definitely worth five stars in my opinion."

"Exceptional customer service!! Bobby has hand picked a great team to represent State Farm. A special thank you to Tyra who always is kind and mindful on the phone and will find the answer for you even if she has to call you back! Thank you to this team for insuring my family and I!!"

"Awesome service all around! Any time I have called the office with a question I have had friendly, fast and efficient service. They always take the time to explain all the details and provide different price options which I love. No other agent has been able to beat the rate I get at this office. I highly recommend Bobby Crosswhite and his staff."

"I have had a great experience with everyone . I suggest them for home, car, life insurance. The staff is very knowledgeable and friendly. They have been able to help me with anything I have questions about. If you are looking for a great State Farm Agent check out Bobby Crosswhite Jr. and his staff you won’t be disappointed"

"I’ve been a loyal customer to State Farm for over 10+ years. Recently, they lack communication and transparency of why bills go up. Never give a clear answer. The staff here is INCREDIBLY RUDE & DISRESPECTFUL. When you call to inquire about your account, they constantly give you an attitude. This has been happening on many occasions. Specifically, Jennifer should be fired. She doesn’t understand the basic etiquette of answering a phone call and gives you and ATTITUDE EVERY TIME. EXTREMELY UNPROFESSIONAL. SAVE YOURSELF A HEADACHE -- GO SOMEWHERE ELSE. HORRIBLE STAFF / VERY RUDE POOR COMMUNICATION BAD MANAGEMENT I will no longer be working with them and will make sure my friends and family find a different insurance provider."

"Typically a great office but very disappointed in receiving a surprise bill for over $800 during the holidays that will happen 3 months in a row bc they put our 16 yr old on our brand new 2022 vehicle AND NEVER MENTIONED THIS. This was detrimental to us and absolutely should’ve been noticed and disclosed to us in the numerous conversations we had with the office staff. Feel duped and taken advantage of, not taken care of."

"I feel that State Farm, and specifically Kim in Bobby's office has completely let me down. I purchased a new home and worked with the call center to start working on the home owners insurance for the property. The call center ask me what I wanted my deductible to be, and I replied in a dollar amount $1000.00. They incorrectly set the deductible to 2% of total contract which is closer to $6000.00. When Kim called me I informed her that the deduction was set incorrectly she said it would be fixed and even gave me the difference in price for the change. I agreed to the change because the cost difference was not that great. Fast forward about a week and a drunk driver drove through my property destroying fences and gates on both sides, a total of $6700 in damage. You can image my surprise to find out that the changes were never made, the contract was submitted to my mortgage company to be paid which they of course did without consulting me. TWO WEEKS after that I received the first copy of the contract in the mail, still incorrect of course. I called to get this all fixed but because there is a pending claim Kim, the call center agent (Which recorded the call, but claims the recording is gone), and State Farm all claim I never disagreed with the deductible and the fact that the mortgage company paid the contract constitutes my acceptance. In short, State Farm is lying, Kim is the biggest fibber in this, and they are not going to stand behind what I ask for and didn't receive. The only good thing that has come out of this so far is that I learned very early into the policy term how bad they are, and how much they will lie to protect themselves from looking bad to corporate. I will of course to be two things, getting a new company ASAP, and filing suit, even if I lose I will appeal enough to make this as big of a pain in their ass as it was in mine. Then I will file again for breach of contract when I "discover" that I recorded those conversations myself to prove they lied under oath in the original case. This case will just be for my amusement."

"I'm giving this company a 3 because my policies where priced good. However, the agents that work in this office do NOT know the meaning of following up or getting back to you when they say they will. Was quoted wrong prices, charged me to rewrite a policy that didnt need to be changed and told me there wasnt anything I could do about it because someone changed my address to the exact same address online, and payments taken out of my account when I requested the policy to be cancelled. Really just seemed unorganized. I was with them for 6 months. Gave them the benefit of the doubt. Renewed my policy but ended up cancelling because they just didn't seem to care about any of it."